Shipping policy

Processing Times

All orders are made to order. Please allow 2–5 business days for your item to be created before it ships. During busy times (like holidays), this may be slightly longer, but I’ll always do my best to get your order on its way quickly.

Shipping Times & Costs

• UK orders usually arrive within 3–7 business days once shipped.
• International delivery times vary by country but typically take 1–3 weeks.
• Shipping costs are calculated at checkout. Occasionally I offer free shipping promotions, so keep an eye out!

Packaging

Your order will be shipped in eco-friendly packaging wherever possible, designed to protect your item while keeping waste to a minimum.

Tracking & Updates

Once your order has shipped, you’ll receive an email with tracking information (when available).

Delays

While I can’t control postal or courier delays, I’ll always help if your order seems to have gone astray—please get in touch if something doesn’t look right.

Lost or Damaged Orders

If your order arrives damaged or doesn’t arrive at all, please contact me within 14 days so we can sort it out.

Customs & Duties (International Orders)

International customers are responsible for any customs fees or import taxes. Please check your country’s regulations before ordering.